dmresponderDMResponder

Privacy Policy

Effective Date: 3/27/2025

DMResponder (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using DMResponder, you agree to the terms of this policy.

1. Information We Collect

  • Account Information: When you sign in using Instagram or Facebook, we collect your profile ID, name, email, and associated pages/accounts.
  • Message Data: We access your incoming DMs for the sole purpose of generating intelligent responses. We do not store full chat logs unless explicitly enabled by the user.
  • Analytics & Logs: We collect usage data to monitor performance, improve our services, and detect abuse.

2. How We Use Your Data

Your information is used to:

  • Enable secure authentication and platform access
  • Train and personalize automated responses
  • Communicate with you about service updates and features
  • Provide support and troubleshoot issues

3. Data Sharing

We do not sell, rent, or share your data with third parties for marketing purposes. We only share data with:

  • Meta (Instagram/Facebook) for message delivery
  • OpenAI (for generating AI responses)
  • Service providers under strict confidentiality agreements

4. Data Retention

We retain message and intent data only as long as necessary to provide our service. You may request deletion of your account and data at any time.

5. Cookies & Tracking

We use essential cookies for authentication and security purposes, and anonymous analytics to understand user interaction. You may opt out of non-essential cookies using the banner at the bottom of the page.

6. Your Rights (GDPR)

If you are located in the EU or EEA, you have the right to access, correct, or erase your data; to object to processing; and to portability. To exercise your rights, contact us at privacy@dmresponder.com.

7. Children Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted here with the effective date.

9. Contact

If you have any questions or concerns about this policy, please contact our team at privacy@dmresponder.com.